Downloading a copy
The account settings have a "Download a copy of your data" button. It downloads a file with all of the studio's data: details, clients, projects, calendar, tasks, documents and records. The files themselves (images and plans) appear in the file as links, and can also be downloaded from within the service. Before the download, you confirm with a code sent to your e-mail.
Deleting the account
In the account settings, "Delete account", after confirming with a code sent to your e-mail. On deletion:
- The account and its data are deleted from the service immediately, and everyone is signed out of every device, including the studio's employees.
- Permissions for the calendar and mailbox are revoked, and the links to clients' personal areas stop working.
- The data is deleted from backups within 30 days, as they rotate.
- Only these are kept: invoices and billing records (seven years, under tax law) and security logs (up to 90 days).
- An active subscription is cancelled, with no further charges.
Without access to the account
If you cannot access the account, you can ask for deletion with the form below or at office@d2plan.com. We will verify that the request came from the account holder and handle it within 30 days.
Clients of a studio
If you are a client of a studio that uses D2PLAN and want the information about you deleted, contact the studio, because the studio is the controller of that information. If you contact us, we will pass the request on to the studio and help it handle it.