Cancellation
- Cancel at any time from the account settings, without having to contact anyone.
- After cancellation there are no further charges. Access continues until the end of the paid period, and then the account switches to view-only. Your data stays, and you can download a copy or delete it.
- In Israel, cancelling also stops the standing order at iCount. Outside Israel, once that option is enabled, cancelling stops the subscription at Paddle.
Refunds
- A period that has started is not refunded pro rata, unless the plan you bought says otherwise.
- A double charge or a charge made in error is refunded in full. Contact office@d2plan.com.
- Consumers (people buying for private use, not in the course of business) have cancellation rights under the Israeli Consumer Protection Law, including cancelling within 14 days of the transaction and cancelling an ongoing transaction at any time. In such a case we will refund as the law requires. Consumers in the European Union have a 14-day right of withdrawal under the law there.
- A purchase outside Israel through Paddle is also subject to Paddle's refund policy. Such requests are handled with Paddle, and we will help.
How to contact us
office@d2plan.com, with the account's e-mail and the invoice number if you have it. We will answer within three working days.